Refund Guarantee
We stand behind our preparation tools. If you prepared with the bundle, were rejected by McKinsey, and received a score below the 8th decile, you can request a full refund.
Last updated 11 July 2026
How it works
We want you to feel confident preparing with Ace the Solve. Our refund guarantee is our commitment that, if you used the full bundle to prepare and the outcome was not what we would hope for, we will make it right.
Eligibility conditions
To request a refund under this guarantee, all of the following conditions must be met:
Bundle purchased & fully used
You purchased the bundle, and our records show you used all appropriate solvers and simulations included in it.
Rejection & decile below 8th
McKinsey rejected you and, upon asking recruitment/HR for your decile ranking and score, it was below the 8th decile.
Email matches your purchase
The email address used in your refund request matches the email address associated with your original purchase.
Within 30 days of purchase
Your refund request is made within 30 days of your purchase date. Requests received after this window are not eligible.
How to request a refund
Once you have confirmed you meet all the conditions above, send your refund request to us and include:
- Your name and the email address used at purchase
- Order or transaction reference (if you have one)
- Confirmation that you requested and received your decile ranking from McKinsey, and that it was below the 8th decile
- The date of your original purchase
Ready to request a refund?
Email us and we'll process eligible requests promptly.
✉ support@acethesolve.comWhat happens next
Once we receive your request, we will verify it against our purchase records and confirm eligibility. Approved refunds are returned to your original payment method via Stripe. Processing times depend on your bank but typically take 5–10 business days after approval.